This policy is written for the home service companies that subscribe to Quote Pear. It explains what we handle on your behalf, what we handle for ourselves, and the obligations each of us carries toward the homeowners you serve.
Quote Pear is operated by Shchegolev Inc d/b/a Quote Pear ("Quote Pear," "we," "us"). This policy covers quotepear.com, app.quotepear.com, the Quote Pear quoting widget, and related communications, together the "Services."
This policy is addressed to you, the home service company that subscribes to the Services (the "Business"). It is not addressed to your customers. Individuals who request quotes through your widget are described in this policy as End Users, and their relationship is with you, not with us.
If you are an End User who received a text or quote from a Quote Pear widget and want to know how your information is handled, contact the company you requested the quote from. They decide what happens to your information. We will help them respond.
We handle two categories of information under two different legal roles, and the distinction determines who is accountable for what.
| Role | Applies to | Who decides |
|---|---|---|
| Controller | Business account data, billing data, visitors to quotepear.com, support communications, and our own security and operations records | Quote Pear, under this policy |
| Processor / service provider | End User personal information submitted through your widget | The Business, under its agreement with us |
For End User personal information, you are the controller and we are the processor. We process that information on your behalf and in accordance with our agreement with you, as a service provider or data processor as those terms are used under applicable privacy laws, including the California Consumer Privacy Act. We act on your documented instructions, and providing the Services is itself an instruction. We do not sell End User personal information, do not share it for cross context behavioral advertising, and do not use it for our own purposes except as described in Section 8.
Your own privacy notice, not this policy, governs what you tell your customers and what you do with their information after we deliver it to you.
As controller, we process:
As processor, and only to provide the Services to you, we process the following categories of End User personal information:
You represent and warrant that you have all necessary rights, and have obtained all necessary consents, from each End User whose personal information you provide to us or whose personal information is collected through your widget, including consent to receive text messages where required by law. This obligation is also stated in our Terms of Service and is a condition of your use of the Services.
The Services present a disclosure to End Users at the point of collection, and you must not modify, obscure, or remove it. That disclosure supports your consent obligation; it does not replace it. You are responsible for maintaining your own privacy notice, for making it accurate about the Services you use, and for honoring the choices your customers make.
If you instruct us to process End User information in a way that we reasonably believe violates applicable privacy law, we will tell you and may decline to carry out that instruction.
End User payments, including deposits, are processed by Stripe. Stripe collects and processes payment information directly and handles it under its own agreements and privacy policy, which you should read and which apply to you as the merchant. Payments settle to you as the merchant of record, as described in our Terms of Service.
We do not store, and do not have access to, full card numbers, security codes, or bank credentials. We receive and retain only transaction metadata such as amount, currency, status, timestamp, and a processor reference, which we use to show you the record of the transaction and to reconcile our platform fees. Business subscription payments are processed through the same provider under our own account.
We send text messages to End Users on your behalf: a one time verification code when a phone number is entered in your widget, and transactional messages about the resulting quote, deposit, or booking. We do not send marketing messages to your End Users, and we do not use their numbers for our own marketing.
Message frequency varies by activity. Message and data rates may apply. End Users may reply STOP to opt out and HELP for help; opting out prevents phone verification and quote delivery, and we honor opt outs automatically at the carrier level. You remain responsible for consent, for the content of messages you configure, and for compliance with messaging and telemarketing laws applicable to your business.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt in data and consent are not shared with any third parties except as necessary to deliver the messages requested.
We use End User personal information only to: provide the Services on your behalf, including generating quotes, verifying phone numbers, retrieving property data, creating records in your connected systems, facilitating deposits, and delivering related messages; maintain, secure, and troubleshoot the Services; detect and prevent fraud, spam, and abuse; and comply with law. We do not use it to build profiles for our own purposes or for any commercial purpose of our own.
We create and use de-identified and aggregated data derived from operation of the Services to analyze performance, measure conversion, test improvements, and develop and market the Services. This data does not identify any End User, Business, or individual, and we do not attempt to re-identify it. We retain these rights after termination.
We use information about you and your account to provide and support the Services, bill and meter usage, secure the platform, communicate with you, understand and improve how the product performs, and comply with law. With appropriate consent we may send you product updates, and you can opt out of marketing at any time.
We retain End User information for as long as needed to provide the Services to you and as your account remains active, and afterward as required for security, dispute resolution, and legal compliance. On termination, we will delete or return End User information as described in our Terms of Service, subject to legal retention obligations and to routine backup cycles from which data ages out.
We retain Business account and billing records for as long as your account is active and afterward for legitimate business purposes including record keeping, security, tax, and legal compliance. Operational logs are kept for shorter periods. When information is no longer needed in identifiable form, we delete it or convert it to de-identified or aggregated data, which we may retain and use under Section 8.
We protect information with encryption in transit, access controls, tenant isolation, audit logging of administrative actions, and contractual obligations on our vendors. No system is perfectly secure and we cannot guarantee absolute security, but we treat protecting this information as core to the product. If we become aware of a breach of security affecting End User personal information we process for you, we will notify you without undue delay and provide the information reasonably available to help you meet your own notification obligations.
Because you are the controller of End User information, requests to access, correct, delete, or export it are yours to answer. If an End User contacts us directly, we will refer them to you and notify you where practical. We will assist you in responding, including by providing, correcting, or deleting information in the Services on your instruction, taking into account the nature of the processing.
You may access and update account information in your dashboard, request a copy of your Business Data, or ask us to delete it, subject to records we must keep. Depending on where you are located you may have additional rights under applicable law, and we honor these requests regardless of location wherever we reasonably can.
We may need to verify identity before acting on a request, using information we already hold, and an authorized agent may act where the law allows, subject to verification. We honor opt out preference signals such as Global Privacy Control where the law requires. We will not discriminate against anyone for exercising these rights. If we decline a request, we will explain why, and you may appeal by replying to our response. We do not sell or share personal information as those terms are defined under California law.
The Services are for businesses and for adults arranging home services. They are not directed to anyone under 18, and we do not knowingly collect personal information from anyone under 18. You must not use the Services to collect information from children. If you believe we hold such information, contact us and we will delete it.
We are based in the United States and process information there. If you or your End Users are located outside the United States, you understand that information will be transferred to and processed in the United States, where privacy laws may differ, and you are responsible for any transfer requirements applicable to you.
We may update this policy as the Services evolve. We will change the effective date above, and for material changes affecting your obligations or the processing of End User information we will give you notice by email or in the dashboard before they take effect. Continued use after changes take effect means you accept the updated policy.
Questions, requests, or concerns about privacy:
Quote Pear
privacy@quotepear.com